NAA Best Practices for COVID-19

In light of the current crisis sweeping our country, there are a lot of uncertainties. Many of those uncertainties you may experience everyday while working onsite at a property. This is an unprecedented situation, the likes of which most everyone alive today have not experienced.

To help the industry navigate through this, NAA recently put out a document that gives an overview of best practices when it comes to resident COVID-19 exposure. It is designed to give you guidance on how to manage incidents where your residents have either exposed or diagnosed with the illness.

While reviewing the document, it is very important that you always conform to all fair housing and privacy laws that are in place. You should seek guidance from an attorney if you are uncertain.

The list below represents a summary of the topics covered in the document:

  1. Confirmed Exposure
  2. Resident Communication
  3. Cleaning Procedures
  4. Biohazard Remediation
  5. Maintenance
  6. Apartment Access
  7. Legal Considerations
  8. Media Guidance

You can view the document here:

If you have any questions regarding this, contact Perry Pillow at