I need to hire Maintenance Staff!
Who hasn’t heard that statement repeatedly for the past several years? Everyone is important in our business and every position requires a specific group of skills to make the property run properly and everyone plays an important role; however, I am a firm believer that maintenance staff in our industry can make it or break it in regards to the success of your property. Even though maintenance is our largest expense, it’s also the department that maintains the most face time with our residents. Did you know that overall, maintenance is one of the top three reasons why a resident decides to stay at a property or move out?
A good maintenance employee needs to have technical skills such as electrical, plumbing, HVAC, appliances, pool maintenance, interior and exterior repair, as well as other certifications like the EPA 608 Certification, just to handle refrigerants in order to be in compliance with rules, laws and other ordinances required by local, regional, and national jurisdictions. In addition, they need to have soft skills such as customer service, teamwork, communication, time management and organization, expense control, ordering, project planning, documentation and paperwork, etc. The list is long! I am glad that the industry has reached a better understanding of all that its expected from our maintenance teams to the extent that we now refer them as service teams as they do more than maintenance tasks.
The industry is at a point where we are directly competing with other industries to not only retain our current service teams but also in our efforts to attract a new work force to satisfy multifamily industry staffing needs. So, what is one of the best strategies to retain our current talent? Give them the tools needed to succeed and empower them with knowledge that will translate into confidence and loyalty that will directly impact your bottom-line. Invest in your service teams, foster their knowledge, and engage their talent development. We need to act, it’s not that we don’t realize that their training is not important, it’s the other way! There are many times they won’t (or can’t) attend training programs because we think we can’t spare them for a day; but think about the overall benefits that day of training will bring your company, they are sure to surpass the loss of what that single day of work can ever do.
So, let me ask you this. Do you send your service staff to trainings? Complacency breeds mediocracy—keep them thinking, learning, and engaged in their work. How valuable will your teams be if in a short time they can start saving you money by doing things better and more efficient? If that sounds appealing, then you have your answer to why you need to register yourself and or your service staff regardless of their tenure in the industry to take the NAAEI CAMT Credential Program. Let them be the best they can be for your sake, and theirs.
CAMT Credential Program will be once again taught in 2018 by Paul Rhodes, Paul is the National Maintenance and Safety Instructor for the National Apartment Association Education Institute. Paul will be teaching the CAMT at AATC starting Jan 24th,
Our 7 day CAMT Credential program will cover:
- Electrical services and repairs
- Plumbing services and repairs
- HVAC services and repairs
- Painting services
- Construction services and repairs
- Mechanical services and repairs
- Appliance services and repairs
- Lock and key services and repairs
- Processing timely work orders correctly and to residents’ satisfaction
- Customer service and performing maintenance tasks according to company policy and procedures
- Minimizing personal and property damage while safely performing maintenance activities
- Fair housing regulation compliance
- Environmental responsibility and regulatory compliance
- Reporting and documentation of maintenance activities in compliance with company policy and regulation
- Curb appeal, property inspection, and daily maintenance
- Established procedures for maintaining recreational facilities and common areas
- Implementation of a preventive maintenance schedule
- Product repair and replacement decisions
- Professional behavior patterns, communication skills, and appearance
- Clear and respectful communication with residents, team members and contractors
2018 CAMT sessions will be held at AATCs Training Center from 8:30 am to 5pm. Candidates must attend all classes to include January 24, 25 & 26 and February 20, 21, 22 & 23. The member price of $850 per person is due in full by January 10, 2018. AATC STAR properties receive a 10% discount on any Credentials registration.
For CAMT pre-requisites and to register visit our website.
Jodi Spurrell, Milestone, is the D/FW Education Chair, and Lani Grant, Dayrise Residential, is the D/FW Education Vice-Chair. For more information on any of AATC’s Career Development programs or courses, contact Alexandra Brown at firstname.lastname@example.org or call her at 817-616-0356.